How hotel staff get revenge on rude guests

Written By Unknown on Senin, 19 November 2012 | 20.01

Minibar raids are among the ways hotel staff get their revenge. Picture:II Uggboy Ugggirl/Flickr

Jacob Tomsky is the author of a new book about hotel secrets. Picture: Jacob Tomsky

BEWARE: the next time you think you can be rude to hotel staff because you booked an expensive room, think again. You may end up regretting it.

Former hotel employee Jacob Tomsky has revealed the dirty secrets that luxury hotels don't want guests to know in his new book Heads in Beds: A reckless Memoir of Hotel, Hustlers and So-Called Hospitality.

Having worked in hotels for more than a decade, doing everything from valet parking to working behind the front desk, Tomsky has spilled the beans on the creative ways staff get back at rude hotel guests.

http://media.news.com.au/news/2011/01-jan/link-icons/i_related.gifShocking pranks: Is this the worst hotel guest ever?

Bored, overworked and often under-appreciated, staff have all the time and energy in the world to enact their revenge, which may include mini-bar raids and prank calls.

He said the wealthier the guests the more likely they were to be loudly and wildly abusive, while celebrities are often the worst of them all.

"A lot of people are watching Downton Abbey now, and they think, 'Oh, I've got servants, too!'," he said.

"Especially the affluent,  they treat people as they never would otherwise. Meanwhile, hardworking people - who might be getting screwed - won't say anything.

"It's the people who have way more money who want everything now, and they want it for free."

Here are six inventive ways hotel staff get revenge on rude customers:

Keybombing

Having trouble accessing your room with your key card? You've probably upset someone at the front desk. They love to watch with amusement when flustered guests return to get the key re-activated.

Minibar raids

You'd better look over your bill closely, annoyed hotel staff often wander in and steal from mini-bars, or deliberately miscalculate your charges. If you've used valet parking, your car isn't safe either.

Do forget your toothbrush!

You may want to be cautious of your toothbrush - it has been "fouled", Tomsky warns.

Prank calls
Tomsky confesses to making a drunken midnight phone call to freak out one particularly mean guest. "I informed him he was an a--hole and he should sleep like s--t," Tomsky says. And it did make him feel better. "But I got to the point where I built a wall up. I got an incredibly thick skin, and I really didn't care."

Room karma
Cause a scene while checking in? You'll probably be downgraded to a lousy room. "You probably could have had a really nice suite," Tomsky said. "And you'll never know it. I became the master of instant karma. And if I saw a Black AmEx - watch out."

Gross drinking glasses
All of your drinking glasses have been cleaned not with soap and water but furniture polish - apparently it makes them sparkle.


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